How We Can Help

• Racket or grip questions.
• Bag and cover dimensions.
• Cap, wristband and accessory sizing.
• Training-product information.
• Starter-set contents.
• Orders and payments.
• Shipping and tracking.
• Damaged or incorrect products.
• Returns and refunds.

Product Questions

Include the exact product name when contacting us so we can identify the relevant racket, bag, cover, accessory, training item, recovery product or set.

Fit & Compatibility

If your question concerns size or compatibility, include the dimensions or equipment details you are trying to match where relevant.

Training Products

We can clarify product information and included components. Individual training plans should be adjusted to the user's ability and circumstances.

Order Questions

Please include your order number whenever possible.

Tracking

The first visible carrier movement commonly appears approximately 1–3 business days after label creation.

Damaged Products

If a racket, bottle, bag, accessory or training product arrives damaged, retain the product and packaging where reasonably possible and provide clear photographs.

Returns

Eligible products may be returned within 180 days after confirmed delivery. Contact us before shipping anything back.

Refunds

Once an eligible refund is approved, zervalia™ generally initiates it within 5–10 business days after approval.