PROCESSING / DISPATCH / DELIVERY / TRACKING
Shipping Policy
This policy explains processing, shipping estimates, tracking and delivery support for zervalia™ orders.
Processing Time
Orders are normally processed within 2–4 business days.
Busy Periods
During unusually busy periods, promotions or high order volume, processing may require up to 5 business days.
Business Days
Business days exclude Saturdays, Sundays and applicable public holidays.
United States
Estimated standard transit is generally 10–15 business days after dispatch.
Canada, United Kingdom & Australia
Estimated standard transit is generally 11–16 business days after dispatch.
Other International Destinations
Estimated standard transit is generally 15–20 business days after dispatch.
Shipping Charges
Available shipping methods and applicable charges are displayed at checkout before payment.
Tracking
Where available, tracking information is provided after shipment.
Tracking Activation
The first visible carrier movement commonly appears approximately 1–3 business days after label creation.
Rackets & Long Items
Rackets and larger sports items may require packaging different from smaller accessories. Packaging format can vary depending on the order combination.
Multi-Piece Sets
Starter sets, lifestyle sets or player collections may arrive in more than one parcel. Tracking details and arrival dates may differ between packages.
Address Accuracy
Customers are responsible for providing a complete and accurate delivery address.
Address Changes
Contact Customer Support as soon as possible if an address correction is needed. Changes cannot be guaranteed after fulfillment begins.
Customs, Duties & VAT
International shipments may be subject to customs duties, VAT, import taxes or brokerage charges. Unless checkout states otherwise, these may remain the recipient's responsibility.
Delivery Delays
Weather, customs review, carrier capacity, public holidays, remote locations or address issues may affect transit times.
Delivered but Not Located
If tracking shows delivery but a parcel cannot be located, check household members, building staff, parcel lockers and safe delivery locations before contacting us.
Possible Lost Shipment
If non-delivery is confirmed after available tracking and carrier information are reviewed, an appropriate solution may include replacement or refund.
Transit Damage
If a racket, bottle, bag, cap, towel, training item or other product arrives damaged, retain the product, packaging and shipping label where reasonably possible.
Incorrect or Missing Items
Contact Customer Support if you receive the wrong product or a component described as included is missing.