CHECKOUT / BILLING / TRANSACTION SECURITY
Payment & Security
This policy explains payment methods, billing, authorization and transaction security for purchases through zervalia.com.
Payment Methods
Available methods may include PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where shown at checkout.
Order Total
Product prices, discounts, shipping charges and applicable taxes are shown at checkout before payment is submitted.
Authorization
By submitting payment, you confirm that you are authorized to use the selected payment method.
Security Review
Transactions may be subject to payment authorization, fraud screening or security review by the applicable payment provider or financial institution.
Declined Transactions
A payment may be declined by an issuer or payment provider. Zervalia does not control independent authorization decisions made by those providers.
Pending Authorizations
Some financial institutions may display temporary pending authorizations before final settlement or release.
Billing Information
Customers are responsible for providing complete and accurate billing information.
Payment Credentials
Sensitive payment information should only be entered through checkout or the relevant payment-provider interface.
Customer Support Security
Customer Support will not request your complete card number, CVV, banking password, payment-account password or one-time authentication code by email.
Fraud Prevention
Orders may be reviewed or temporarily held where reasonably necessary to investigate suspected unauthorized activity.
Refund Method
Approved refunds are generally returned to the original payment method where possible.
Refund Processing
Once an eligible refund is approved, zervalia™ generally initiates it within 5–10 business days after approval.
Bank Posting Time
Your financial institution may require additional time to display the refund after issuance.
Payment Support
Email: service@zervalia.com
Phone: +8613701382500
Customer Service Hours: 8:00 AM – 10:00 PM Daily