Scope

This policy applies to personal information processed through zervalia.com in connection with browsing, checkout, payment, fulfillment, delivery, customer service, returns and refunds.

Information You Provide

• Name.
• Billing and shipping addresses.
• Email address.
• Phone number.
• Order information.
• Return and refund details.
• Customer-service communications.
• Photos supplied for damaged or incorrect products.

Automatically Collected Information

Technical information may include IP address, device information, browser type, operating system, viewed pages, cart activity, referral source, approximate location and cookie identifiers.

How We Use Information

• Process purchases.
• Verify payments.
• Prepare and ship orders.
• Provide tracking.
• Answer product and fit questions.
• Handle returns and refunds.
• Review damaged or incorrect products.
• Prevent fraud.
• Maintain business records.
• Improve website functionality.

Cookies

Cookies and similar technologies may support shopping-cart functionality, checkout, preferences, security, analytics and website performance.

Payment Processing

Payments may be processed through PayPal, Visa, eligible credit and debit card systems, Apple Pay, Google Pay or other methods presented at checkout.

Sensitive Payment Data

Customer Support does not need your complete card number, CVV, banking password, payment-account password or one-time authentication code.

Service Providers

Personal information may be shared where reasonably necessary with ecommerce, payment, hosting, fulfillment, shipping, analytics, fraud-prevention and customer-service providers.

Shipping Information

Information needed to deliver an order may be provided to relevant fulfillment and logistics providers.

Fraud & Security

Information may be processed to detect suspicious activity, unauthorized transactions or misuse of the website.

Legal Requirements

Information may be disclosed where reasonably necessary to comply with law, lawful requests or legal obligations.

Business Transfers

If relevant business assets are reorganized, transferred, merged or sold, information may be transferred as part of that transaction subject to applicable law.

Data Retention

Information may be retained for as long as reasonably necessary for orders, accounting, customer support, disputes, fraud prevention and legal obligations.

International Processing

Service providers may process information in jurisdictions different from the customer's location, subject to applicable legal requirements.

Your Privacy Rights

Depending on applicable law, you may have rights relating to access, correction, deletion, restriction, objection or information concerning certain processing activities.

Marketing Choices

Where marketing communications are offered, unsubscribe or opt-out methods may be provided as required by applicable law.

Children's Privacy

zervalia.com is intended for general ecommerce use and is not designed to knowingly collect children's personal information where parental authorization would be required.

Information Security

Reasonable safeguards may be used to help protect personal information. No internet transmission or storage method can be guaranteed completely secure.

Third-Party Links

Third-party websites operate under their own privacy practices.

Privacy Contact

Email: service@zervalia.com
Phone: +8613701382500
Customer Service Hours: 8:00 AM – 10:00 PM Daily