Product Information

We aim to provide accurate information about product dimensions, materials, capacity, fit, included components and intended use.

Racket Selection

Customers should review product-specific racket information before purchasing. Individual comfort, playing style and preference may vary.

Grip Compatibility

Grip products should be selected and installed according to the relevant racket and product instructions. Fit and feel may vary according to racket handle dimensions and personal preference.

Tennis Balls

Tennis balls may naturally change in feel or performance with use, storage and playing conditions. Customers should store products appropriately when not in use.

Racket Covers & Bags

Customers should review dimensions and capacity before purchasing to confirm that their racket, bottle, towel, accessories and other equipment are suitable for the selected cover or bag.

Caps, Wristbands & Wearable Accessories

Fit, comfort and appearance may vary between individuals. Review available size information before purchasing.

Water Bottles

Use and care instructions should be followed. Do not assume a bottle is suitable for hot liquids, freezing, dishwasher use or other special conditions unless the product description states so.

Training Accessories

Training tools and footwork accessories are intended for sports practice. Customers are responsible for using an appropriate surface, suitable footwear and a training intensity appropriate to their circumstances.

Recovery Products

Recovery accessories are intended for general post-activity routines and should be used according to product instructions. They are not presented as medical treatment or a substitute for professional medical advice.

Starter Sets & Collections

Multi-product sets may contain items with different care, fit and usage requirements. Review the information for each included item where applicable.

Color & Appearance

Black, burgundy, green, neutral and other colors may appear slightly different depending on photography, lighting, display settings and normal production variation.

Prices

Prices, promotions and discounts displayed on zervalia.com may change before an order is submitted.

Payment

Available methods may include PayPal, Visa, eligible credit and debit cards, Apple Pay and Google Pay where shown at checkout.

Order Acceptance

Orders may be reviewed for payment authorization, inventory availability, address accuracy and transaction verification before acceptance.

Order Changes & Cancellations

Contact Customer Support as soon as possible if an order needs to be changed or canceled. Changes cannot be guaranteed after fulfillment begins.

Processing Time

Orders are normally processed within 2–4 business days. During unusually busy periods, processing may require up to 5 business days.

Shipping Estimates

• United States: 10–15 business days after dispatch.
• Canada, United Kingdom and Australia: 11–16 business days after dispatch.
• Other international destinations: 15–20 business days after dispatch.

Return Window

Eligible products may be returned within 180 days after confirmed delivery, subject to our Return & Refund Policy.

Used Sporting Goods

Preference-return eligibility may be affected where sporting goods show substantial court use, wear, staining, alteration, damage or other material changes after delivery, except where mandatory consumer law provides otherwise.

Business Days

Business days exclude Saturdays, Sundays and applicable public holidays.

Mandatory Consumer Rights

Nothing in these Terms limits rights that cannot lawfully be excluded under applicable consumer law.