180-Day Return Window

Eligible products may be returned within 180 days after confirmed delivery, subject to this policy and applicable consumer law.

Preference Returns

For change-of-mind or preference returns, products should generally remain in substantially the same condition in which they were received.

Tennis Rackets

Preference-return eligibility may be affected by substantial court use, frame damage, cracked components, altered handles, permanent customization or other material changes after delivery.

Grip Products

Preference-return eligibility may be affected once a grip has been materially installed, trimmed, stretched, used or altered.

Tennis Balls

Substantial use may affect preference-return eligibility because court use changes product condition and performance characteristics.

Racket Covers & Bags

Preference returns should generally be free from significant stains, tears, odors, broken closures or customer-caused damage.

Caps, Towels & Wristbands

Substantial wear, washing, staining or customer-caused damage may affect preference-return eligibility, subject to applicable law.

Water Bottles

Preference-return eligibility may be affected by substantial use, damage, staining or missing components.

Training Accessories

Training and footwork tools should generally be returned complete and without substantial wear or customer-caused damage for preference-based returns.

Recovery Kits

Preference-return eligibility may depend on product condition, completeness and the nature of the included components.

Starter Sets & Collections

Preference returns for multi-product sets should generally include all products and components originally supplied with the set.

How to Request a Return

Contact service@zervalia.com with your order number, product name and reason for return. Photographs may be requested where relevant.

Return Authorization

Do not send merchandise before receiving authorized return instructions.

Preference Return Shipping

For eligible preference-based returns, the customer generally pays return shipping unless applicable law requires otherwise.

Original Shipping Charges

Original outbound shipping charges are generally non-refundable for preference-based returns.

Damaged on Arrival

If a racket, bag, bottle, cap, towel, grip, training tool or other product arrives damaged, retain the product and packaging where reasonably possible and contact us promptly.

Incorrect Product

If the product received materially differs from the product ordered, contact Customer Support before returning it.

Missing Components

Check all packaging carefully. If a component described as included is missing, contact Customer Support.

Our Error

For confirmed damaged, defective, incorrect or incomplete products, an appropriate solution may include replacement, refund, prepaid return shipping, reimbursement of reasonable return shipping or another no-cost resolution.

Non-Returnable Items

Where permitted by law, preference-return exclusions may include:

• Gift cards.
• Digital or nonphysical products.
• Customized or personalized products.
• Final-sale products clearly identified before purchase.
• Products materially damaged through misuse.
• Products materially altered by the customer.

Exchanges

Direct exchanges may not always be available. Customer Support may offer replacement where appropriate or advise completion of an approved return followed by a new order.

Return Inspection

Returned merchandise may be inspected after arrival at the authorized return location.

Refund Method

Approved refunds are generally returned to the original payment method where possible.

Refund Timing

Once an eligible refund is approved, zervalia™ generally initiates it within 5–10 business days after approval.

Refund Not Received

If more than 10 business days have passed after confirmed refund issuance and the refund is not visible, contact Customer Support.

EU Withdrawal Rights

Where applicable to an eligible distance purchase, consumers may have a statutory right to withdraw within 14 days, subject to applicable legal conditions and exceptions.

Mandatory Consumer Rights

Nothing in this policy limits rights available under mandatory applicable consumer law.

Return Support

Email: service@zervalia.com
Phone: +8613701382500
Customer Service Hours: 8:00 AM – 10:00 PM Daily